Custom digital work
Website, app, automation, SaaS and campaign services may involve custom work performed in stages. The cancellation and refund rules for each service must be stated in its written quotation or client agreement before work begins.
Milestones and deliverables
The owner must define how deposits, completed milestones, work in progress and accepted deliverables are handled if a project stops. No standard refund percentage or deadline is confirmed in this draft.
Third-party expenses
Domain registrations, hosting, ad spend, provider subscriptions, transaction fees and other external expenses may be governed by a provider's own terms. A quotation should identify such expenses and whether any are refundable before purchase.
How to raise a concern
For a question about project work or a cancellation, use the contact details in your written agreement. For a general inquiry, visit the contact page. Do not submit payment card details through the inquiry form.
Policy still under review
This page is a working outline. The owner and legal adviser must finalize cancellation steps, timing, refund eligibility and any applicable consumer rights before public launch. A signed agreement will state the operative terms for a client project.